Site Support


  • Does this count as a charitable donation for tax purposes?

    One of the many great things about Red Basket is our hope that micro-philanthropists (that’s you!) benefit from using our site just as much as our beneficiaries (“Askers”). Donations to Red Basket are eligible for a tax deduction.

    However, we know how hectic tax-season can be, and everyone’s tax situation is different, so we strongly encourage all donors to speak with their tax advisors before relying on their Red Basket donation to count as a charitable deduction come April.

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  • How do I know that the people receiving my donations are really in need? How do I know this isn’t a scam?

    As big as the World Wide Web is, we understand your concern. That’s why applicants (“Asker”) have gone through our verification process, or if referred by a Trusted Partner, through their verification process.

    The whole purpose of Red Basket is for you to feel good about where your money is going—to feel connected to another individual or to a cause, and to feel like your donation is making a real impact. We care about the safety and assurance of your donation.

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  • Is the only way to donate over the internet? Can I send a check or cash?

    When you donate to a specific project or story (“Ask”) on RedBasket.org, you must use the web site. For now, we are limiting directed (“designated”) donations to the e-commerce options offered on our site. If you would like to support Red Basket’s administrative costs through an undesignated donation, you may mail donations to:

    Red Basket
    % Business Development
    1700 Farnam St.
    Omaha, NE 68102-2007

    If you host a fundraiser in support of an individual or project on RedBasket.org, you may also open an account on RedBasket.org and submit a lump sum donation via credit card or PayPal account. Only the person or entity submitting the lump sum donation can claim a charitable deduction.

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  • How much of my donation goes to the asker? Does Red Basket charge me any fees?

    The whole shebang, every penny, the entire amount...any way you want to say it is fine! We give 100% of your donation to the individual or project you choose. Red Basket does not charge you any fees for donating.

    We simply ask that you spread the word about Red Basket and encourage others to create some tremendous good by donating just like you.

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  • What is Good Start?

    It can be hard to choose where to make your donation when there are so many deserving stories on Red Basket. For people seeking help on Red Basket, the first few days their story is published can be the most critical. That’s why we created the Good Start fund. Good Start gives donors the opportunity to contribute to a special fund that is used to give an early boost to new stories. As long as we have at least $50 in this fund, we’ll seed new stories published on Red Basket with $50 to get them started. With your help, we can make sure every Ask on Red Basket has a Good Start!

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  • Do I need to create an account?

    That really depends on what you would like to do. If you are asking for help for yourself or for another individual or organization, then yes, you do. If you are donating, we recommend that you create an account. With a verified account you can:

    1. Be assured of receiving a tax receipt; without an account, we cannot guarantee delivery of a receipt;
    2. Access your giving history for the year;
    3. Receive updates from the individuals you have helped right in your email inbox.

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  • Can I make a donation in honor of someone?

    Of course! And what a lovely gesture, by the way. To make a donation in honor of a loved one, or perhaps in lieu of a speaker's gift or in honor of a colleague, simply select the project(s) you wish to donate to, then enter the amount of your donation and proceed to Your Basket. From there, you will notice a link beneath the donations, "Make this donation in honor of someone". You can notify others of the honorarium by entering email addresses, or just keep your good deed to yourself - your choice.

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  • How do you decide if I qualify to be published on Red Basket?

    RedBasket.org has a number of criteria that, upon applying for Red Basket publishing, will make it clear if you are a good fit for Red Basket. Some high level qualifications are listed below.

    1. Askers seeking help on an individual basis are people who need assistance after a medical condition, act of nature, accident and/or natural disaster. You must be able to prove that you have experienced an adverse financial impact, and that the situation occurred within the last 12 months.

    2. Potential community improvement applicants are Askers who are looking to benefit the community at large, with no private benefit. Fundamental to the role of community partners and the projects they are coordinating is that 100% of the money raised be used towards the project and that the project be able to function without full funding. We believe that whatever money you raise up until the deadline is still yours, so the project must still work even without the complete desired goal amount. Projects that exist on an “all or none” basis will not be accepted.

    If the applications for community projects and Askers meet basic requirements, Red Basket will decide if the Ask is a good fit, for you and for Red Basket. Publication on Red Basket is about the benefit of the Asker – we want to make sure you are successful in getting the help you need.

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  • What happens if I don’t reach my goal amount?

    Unlike other donation sites, if you don’t reach your goal, you still get the money—whatever money you’ve raised so far, that is. YOU’VE done the work, YOU’VE marketed your page, YOU deserve whatever money has been donated up until the deadline.

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  • Will I be able to exceed my goal amount?

    Yes. Donations received can exceed your goal amount up until your timeline expires.

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  • How long does my page stay active? (I.e. How much time do I have to raise funds or find volunteers?)

    Each Asker has 90 days maximum to collect donations. You can exceed your goal amount up until the 90 days expires.

    If the donations are needed immediately, you are allowed to shorten the 90 days. To do so, contact your Account Manager for approval. Payout only occurs one time in order to keep processing fees low for Red Basket, so you pick when you close your Ask. No more donations are accepted after the close of the Ask.

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  • Who markets our page? Does Red Basket do that?

    We believe the power of giving is greater in related social circles. Let’s say you send five of your closest friends and family members a link to your Red Basket page over Facebook. Each of those friends and family members, moved by your story, will send your Red Basket page on to five of their closest friends and family members. Soon, your page has gained the support of 30 individuals—30 individuals that want to help YOU.

    Because of the power of social networks, Askers are encouraged to market their own page—in whatever capacity they see fit—because most of us can agree that people are more inclined to give to people or projects they have a personal connection to. And what’s more personal than YOUR community giving to YOU?

    We, in turn, market the Red Basket web site through social media channels, advertising and involvement in community events.

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  • How many times can I be published on Red Basket? Is there a limit?

    In the spirit of fairness and providing opportunity to others, there is a limit. An individual or family is allowed three Asks (published stories on RedBasket.org) in one 12-month period with a total of four Asks per individual or family in a lifetime.

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  • Can I recommend someone else to receive help through Red Basket?

    Certainly! Many people like you want to help in any way possible when someone is struggling, and often an individual or family in crisis are not able to seek help because they are overwhelmed with their fight to get through each day.

    That is why Red Basket has an Advocate role created just for you. To submit an application on behalf of another person, you must get their permission by having them complete the Advocate Designation form. We will only work with the willing, and since this makes their story very public, it is important to understand if they want the type of help Red Basket can provide!

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  • Does Woodmen of the World provide the funding for my need?

    Woodmen generously provides the funds to maintain the website and cover the financial processing fees, but they do not provide the funding or donations for your request. Your own network of friends, family, co-workers, church members, etc. and their networks, are the source of your funding. It is critical that you are able to tap into that network to tell them about the need, and generate the donations through links to your story. The Red Basket website provides an easy way for you to tell people about your need, to share the story with a wider network, and an easy, fee-free way to collect donations. Red Basket is truly unique among crowdfunding websites in that a) we do not charge a fee; and b) donations are tax-deductible.

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  • Will I be taxed on the charitable donation I receive?

    Red Basket is a 501(c)(3) public charity. It is Red Basket's general position that grants are not taxable to the recipient. As part of the application process, you will need to provide proof of a financial hardship, and for disbursement of funds, provide substantiation of expenditures.

    We cannot give tax advice and we encourage anyone to meet with their tax advisor regarding the taxability of any grants received.

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  • Can I submit an application if I have a campaign published on a different crowdfunding website?

    Red Basket and other crowdfunding authorities have found that applying for help through multiple crowdfunding sites can be counterproductive. If you have already created a fundraising campaign on another website and have started raising money, please consider sticking with one project. If you decide that you would like your story published on Red Basket, it is a good idea to end your other campaign first. That way your donors won't be confused about where to donate. Keep in mind that unlike most crowdfunding sites, 100% of the money donated through Red Basket goes to you, the Asker. Donations are generally not considered taxable income to the Asker. Crowdfunding Academy published a great article that is useful for helping you decide: http://crowdfundingacademy.com/crowdfunding-on-multiple-sites-can-hurt-your-campaign.

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  • What affiliation does Red Basket have with Woodmen of the World?

    Red Basket is the brainchild of Colleen Maciejewski, who has served as a Woodmen of the World associate for over 22 years. Colleen’s heart for innovative giving combined with Woodmen’s 120 years of successful community service and outreach has created a company that, we think, does tremendous good.

    Woodmen of the World not only houses Red Basket—giving us the creative space to do what we do—but also provides funding for Red Basket’s administrative fees. That way, 100% of your donation goes to the individual or project you choose.

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  • Where is Red Basket available?

    Red Basket is able to feature stories from anywhere in the United States. From the smallest farming community in rural Kansas to the bright lights and city streets of New York City, Red Basket is open and ready to help. We’d like to see our organization continue to grow and help individuals across the country and we need your support to make it happen. You can help by donating now, and by spreading the word to everyone you know.

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  • What qualifies as a medical condition or situation?

    A medical condition or situation is any injury, disease, or illness that can be verified by a physician or medical records. The incident must have occurred in the past 12 months. The Asker must show an adverse impact this situation has had on their lives.

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  • What qualifies as a “disaster” or “act of nature”?

    A disaster or act of nature is any fire, storm, flood, wind, snow, hail, tornado, hurricane, earthquake or other disaster that occurs due to nature, weather conditions or conditions outside of an individual’s control. The incident must have occurred in the past 12 months. The Asker must show an adverse impact this situation has had on their lives.

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  • What sort of qualifications are there for something to be a community improvement project?

    To qualify as a community improvement project, the project must be accessible to and benefit the general public. This can include purchasing equipment for a community center that is open to everyone in a given neighborhood or town, refurbishing a park or playground, creating a literacy program or other projects that impact a larger population within a community. Projects like purchasing equipment for a club meeting space that is only open to members of that club or raising money to send high school students to an academic competition are not eligible.

    Fundamental to community improvement projects is that 100% of the money raised be used towards the project and that the project is able to function without full funding (or a private donor is guaranteeing to makeup the shortfall). We believe that whatever money you raise up until the deadline is still yours, so the project must still work even without the complete desired goal amount. Projects that exist on an “all or none” basis will not be accepted.

    While we love that you are passionate about the world in which we live, projects that are political in nature, promote or oppose pending legislation, or endorse or oppose a political candidate are not appropriate for Red Basket. Red Basket may not be used for the purchase of tickets to fundraising events, for contributions to larger capital campaigns, or other ongoing general fundraising efforts.

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  • What is a Trusted Partner? What is their role? How do I become one?

    A Trusted Partner is a non-profit or government organization that wishes to partner with Red Basket for referrals of individuals in need. Organizations such as non-profit hospitals, homeless shelters and human services, for example would have the opportunity to refer potential Askers to Red Basket for help with their financial needs to assist with medical bills or recovering from an act of nature, disaster or accident. The Trusted Partner will receive recognition if and when a client’s project is published on Red Basket, on the Ask project page.

    To become a Trusted Partner, you must complete our Trusted Partner Agreement. Once you have submitted the application, Red Basket will review it and will contact you in 5-10 business days. If our review will take longer than expected, you will be notified. Red Basket cares immensely about the role of our Trusted Partners—we want to make sure that the partnership will be a good fit with GREAT impact.

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  • Who should I contact if there are problems with my page (linking, loading, etc.)?

    We are sorry that you are experiencing some problems with your page and will do everything in our power to fix the inconsistencies.

    To file a report to have a Red Basket support associate look at your issue, please e-mail support@redbasket.org.

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  • What Does the Name "Red Basket" Mean?

    After some intense brainstorming, usually aided by chocolate consumption, we decided that “Red Basket” was the name that best fit our organization because of what these two words represent. The color red symbolizes courage and honor, as well as action and vitality. And, a basket has been the symbol of community throughout history.

    In ancient Egypt a basket was the hieroglyphic symbol for “all,” or “everything.” A basket has also symbolized abundance in current times - and we believe we are blessed with an abundance of resources. We see great things happen when communities come together to help people in need.

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  • Is Red Basket a non-profit organization? What is Red Basket's EIN?

    Yes, Red Basket is registered with the IRS as a 501c3 non-profit organization. Our EIN is 45-4412276.

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  • What is a Good Deeds Card? How do I get one?

    Good Deeds Cards are gift cards that allow you to give someone else the opportunity to make a difference in the life of a Red Basket Asker. To purchase a Good Deeds Card, click the 'Want to Give a Gift? Give a Good Deeds Card' link on the Give page. Then choose the amount, recipient(s) and delivery method. Next, just check out and you're on your way to spreading tremendous good!

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  • How are Good Deeds Cards delivered?

    You can choose to print your Good Deeds Cards right away, email them to yourself, or email them directly to the recipient with a gift message. Postal delivery is not available at this time.

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  • How do I redeem a Good Deeds Card?

    Simply sign in to RedBasket.org, or create an account if this is your first time visiting us. Choose a story (or stories) that speak to you and enter the amount you wish to donate. When it's time to check out, click 'Redeem Good Deeds Card' and enter the code on your card. Any remaining balance will be stored in your account and is available for future donations. Click your name in the top right corner to view your Good Deeds Card balance, get updates on the stories you've supported, and much more.

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  • Do Good Deeds Cards Expire?

    Yes, Good Deeds Cards expire 12 months after purchase. If unused funds remain, Red Basket will contribute them to a story at our discretion.

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Woodmen of the World Life Insurance Society and/or Omaha Woodmen Life Insurance Society is a Nebraska corporation that is licensed as Woodmen of the World Life Insurance Society (Woodmen of the World) in all states and the District of Columbia, except CA, CO, ID, MT, NV, OR, UT, WA, and WY. In those states, Woodmen of the World is licensed as Omaha Woodmen Life Insurance Society (Woodmen). For consumers in those states, Woodmen of the World means Woodmen.

Contact Support

support@redbasket.org