Site Support

  • Does my support of an individual or community project featured on count as a charitable donation for tax purposes?

    One of the many great things about is our hope that donors benefit from using our site just as much as the individuals raising money. RedBasket Basket, Inc. is a 501(c)(3) public charity making donations to eligible for a tax deduction. However, we know how hectic tax season can be, and everyone’s tax situation is different, so we strongly encourage all donors to speak with their tax advisors before relying on their donation to count as a charitable deduction come April.

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  • How do I know that the people receiving my donations are really in need? How do I know this isn’t a scam?

    With news about fraudulent fundraisers popping up often, we understand your concern. That’s why individuals and community projects featured on have gone through our thorough verification process. We verify the legitimate financial need of every fundraising campaign by collecting documentation, such as medical bills or contractor estimates, and calling references. We also work with Trusted Partners who aid with this verification process as well. You can rest assured that your donation will be used as it's intended!

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  • Is the only way to donate over the Internet? Can I send a check or cash?

    Because we work hard to keep our expenses at a minimum, we strongly prefer that donations take place via credit or debit card on We can accept check donations via mail. Simply make the check payable to 'Red Basket' and make sure to note in the memo field which individual or project you want the donation designated to. Mail the check to:

    Red Basket
    1700 Farnam St.
    Omaha, NE 68102-2007

    When we receive the check, we will apply the full amount to the person or project indicated and will mail a tax receipt to the address on the check.

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  • How much of my donation is given to the individual or community project in need? Does charge me any fees?

    The whole shebang, every penny, the entire amount...any way you want to say it is fine! We give 100% of your donation to the individual or project you choose. does not charge you any fees for donating, not even credit card processing fees. This is made possible my our gracious sponsor, WoodmenLife, who pays all of's operating expenses. The result is a completely free fundraising platform for both those raising money and donors. We simply ask that you spread the word about and encourage others to join you in giving!

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  • What is Good Start?

    Good Start is a fund that was created in 2012 that is fully supported by donors. It is a way for supporters to back our mission without giving donations to a specific individual or community project. 100% of the donations that are given to the Good Start fund are distributed to individuals and community projects featured on As long as there is at least $50 in the Good Start fund, we’ll give new fundraising campaigns published on an initial $50 donation to help kick start fundraising efforts. All we require is that the fundraiser raises at least an additional $200 to qualify to keep the Good Start donation; Otherwise we’ll put the $50 donation back into the Good Start fund for the next fundraiser.

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  • Do I need to create an account?

    That really depends on what you would like to do. If you want to start a free fundraiser for yourself or for another individual or organization, then yes, you do need to create a account. If you are donating, we recommend that you create an account, but you can also opt to use guest checkout. With a verified account you can:

    1. Be assured of receiving a tax receipt. Without an account, we cannot guarantee delivery of a receipt.
    2. Access your giving history for the year.
    3. Receive updates delivered right to your inbox from the individuals and community projects you have supported.

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  • Can I make a donation in honor of someone?

    Of course! And what a lovely gesture, by the way. To make a donation in honor of a loved one, or perhaps in lieu of a speaker's gift or in honor of a colleague, simply select the campaign(s) you wish to donate to. Then enter the amount of your donation and proceed to Your Basket. From there, you will notice a link beneath the donations, "Make this donation in honor of someone". You can notify others of the honorarium by entering email addresses, or just keep your good deed to yourself, which ever you prefer.

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  • How do the WoodmenLife matching donations work?

    WoodmenLife graciously offers a $25 matching donation to good standing WoodmenLife members one time per calendar year! Members must make a $25 or larger donation to a single campaign in order to be eligible for the match. Keep in mind that the WoodmenLife match is not available through Guest checkout or when donating by check, so members will want to create an account. This matching donation program is one more benefit that sets apart from other crowdfunding websites, so make sure you use your available match every year and let others know you've done so!

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  • Okay...I'm a WoodmenLife member, how can I use my WoodmenLife matching donation?

    First of all, you'll need to validate that you're a WoodmenLife member.

    1. Visit

    2. After logging into your account, click on "WoodmenLife Match."

    3. Enter the information requested and click on "Save."

    4. WoodmenLife will verify your membership status and, if eligible, your WoodmenLife matching donation will now be available.

    Now on to the fun stuff - using your matching donation to help a fundraiser! When donating, you must add the matching donation to your shopping cart by clicking the + sign. Ta da! Your $25 donation has just become a $50 donation!

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  • How do you decide if I qualify to be published on

    We have a number of criteria that, upon applying for publication on, will make it clear if you are a good fit for Some high level qualifications are listed below.

    1. Individuals wishing to use are facing a financial hardship due to a medical condition, accident, or act of nature/natural disaster. Individuals must be able to prove that they have experienced an adverse financial impact, and that the situation occurred (or has been ongoing for chronic conditions) within the last 12 months.

    2. Community improvement projects featured on must benefit the community at large, with no private benefit. Fundamental to the role of community partners and the projects they are coordinating is that 100% of the money raised be used towards the project and that the project be able to function without full funding. The community improvement project must be able to move forward even if the fundraising goal in is not met. Projects that exist on an “all or none” basis will not be accepted.

    While we wish that could assist everyone with their fundraising needs, we must adhere to these basic requirements in order to maintain the status of Red Basket, Inc. as a 501(c)(3) nonprofit organization.

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  • What happens if I don’t reach my goal amount?

    You will receive every penny you raise whether you meet, exceed or fall short of your fundraising goal. We believe that YOU’VE done the work, YOU’VE marketed your page, YOU deserve all your donations!

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  • Will I be able to exceed my goal amount?

    Yes. Donations received can exceed your goal amount, and you will receive every penny you raise. Just keep in mind that if you exceed your goal amount, you must be able to substantiate your need for the excess donations and provide receipts as to how the donations were used.

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  • How long does my fundraising campaign stay active?

    Each fundraising campaign has a maximum of 45 days to collect donations and recruit volunteers online. You may also choose to run your fundraising campaign for a shorter period of time during the application process. We understand that issues may arise that cause you to need your donations sooner than expected. In this case, you may end your fundraising campaign early. To do so, contact your Account Manager at 877.969.7378 for approval.

    After your campaign ends, you will no longer be able to collect donations and recruit volunteers online; however, your web page will still be able to be viewed on our 'Completed Projects' page. You will also be able to continue to post project updates in order to thank all of your supporters and keep them informed of how their support made an impact!


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  • Who markets my fundraising campaign? Does do that?

    We believe the power of giving is greater in related social circles. Individuals must be willing to share and market their own fundraising campaign—in whatever capacity they see fit—because most of us can agree that people are more inclined to give to people or projects they have a personal connection to. And what’s more personal than YOUR network giving to YOU? will offer support to you by providing weekly tips for fundraising success and may send a press release regarding your fundraising campaign to your local media.

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  • How many times can I be published on Is there a limit?

    In the spirit of fairness and providing opportunity to others, there is a limit. An individual or family is allowed three published campaigns on in one 12-month period with a total of four campaigns per individual or family in a lifetime. Community improvement projects are allowed one published campaign per quarter (3 month period) with no limits on the number of campaigns in a lifetime. 

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  • Can I recommend someone else to receive help through

    Certainly! Often an individual or family in crisis is not able to seek help because they are overwhelmed with their fight to get through each day. That is why has an Advocate role created for those who wish to help others in need. To submit an application on behalf of another person or family, you must get their permission by having them complete the Advocate Designation form. makes fundraising campaigns public. We want to ensure that we're only working with individuals who are willing and comfortable in sharing their campaign.

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  • Does WoodmenLife provide the funding for fundraising campaigns?

    WoodmenLife generously provides the funds to maintain the website, cover the financial processing fees, and pay for the operation of, but they do not provide the funding or donations for fundraising campaigns. Your own network of friends, family, co-workers, church members, etc. and their networks are the source of donations for fundraisers. It is critical that fundraisers are able to tap into their networks to tell them about their fundraising campaign and generate donations.

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  • Will I be taxed on the charitable donation I receive?

    Red Basket, Inc. is a 501(c)(3) public charity. It is's general position that grants are not taxable to the recipient. As part of the application process, you will need to provide proof of a financial hardship, and for disbursement of funds, provide substantiation of expenditures.

    We cannot give tax advice and we encourage you to meet with your tax advisor regarding the taxability of any grants received.

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  • Can I submit an application if I have a campaign published on a different crowdfunding website? and other crowdfunding authorities have found that applying for help through multiple crowdfunding websites can be counterproductive. You won't have enough time to manage two fundraising campaigns and donors will be confused about which campaign to support. If you have already created a fundraising campaign on another website and have started raising money, please consider sticking with one campaign. If you must keep both campaigns going, make sure that you set a reasonable fundraising goal and think about which new networks you will tap into for support. Keep in mind that unlike most crowdfunding websites, 100% of the money donated through goes to you. Donations are generally not considered taxable income to the individual raising money.

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  • When will I receive the money that was donated to me? How will I get it?

    You will receive the money that was donated in one lump sum after your campaign closes. Please give us 5-7 business days from the time your campaign closes to process your donations. We’ll send the money to you through an ACH transfer (like a direct deposit), a paper check, or a prepaid card. Your account manager will discuss the details with you. For the ACH transfer, we'll need you to submit a voided check or a statement from your bank to verify your account number and routing number.

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  • I have raised some funds outside of How do I apply these donations to my campaign?

    If you have received some donations from other fundraising efforts outside of, it is a good idea to apply these funds to your campaign. Research has proven that donors are more likely to support a story that is successful and has several donors than they are to support one that appears to be less successful. When you have money available from other fundraising efforts, simply apply it to your fundraiser by making a lump sum donation to your campaign online or by mailing us a check. If you make the donation online, please note that will email a receipt after the donation is made. That standard receipt will include language about the tax deductibility of the donation. Since your fundraising efforts could include dollars from differing sources/individuals, you should consult your tax adviser on the tax deductibility of the donation.

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  • Can I receive donations after my project has closed?

    In order to decrease our operating costs and processing fees, we encourage you to do your best to receive all of your donations online while your campaign is still open. However, if you know of someone who would like to donate after your fundraiser closes, they may donate via check made payable to The check must be mailed to, 1700 Farnam Street, Omaha, NE 68102-2007. Make certain that the check indicates in the memo field which campaign it is to be donated to.

    Donations from individuals will only be accepted up to three months after your campaign closes. There is no time limit on donations from matching funds, but again, we encourage you to try to get matching donations to while your fundraiser is still open or shortly after it closes.

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  • How much does it cost for me to use

    It won’t cost you anything but your time and effort to spread the word about your fundraiser. is 100% free for both those raising money and donors. does not charge any platform fees or set up fees nor do we take a percentage deduction from the money you raise. Our gracious sponsor, WoodmenLife, makes this possible!

    Please don’t keep this good news to yourself! All we ask is that you help us spread the word about so that we can continue to help others just like you.

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  • What should I consider before I start my fundraising campaign?

    We’ve been around a while now, so we’ve seen some common things that tend to make some fundraisers more successful than others. Here are a three quick questions to ask yourself before you start a campaign:

    1. Am I willing to share my campaign or recruit someone to act as my advocate? You can’t simply put up your campaign and expect random people to support you. You must be willing to share your campaign and continue to actively do so throughout your entire fundraiser. If you’re not willing to share your own campaign, then it’s critical that you appoint someone to act as your advocate.

    2. How will I market my fundraiser? Now is the time to start thinking about how you will spread the word about your campaign and which networks you will tap into for support. Brainstorm a list of ideas now so that you can actively start promoting your fundraiser before it is even published.

    3. Have I already done a fundraising campaign on a different website? Experience has proven that applying for help on multiple crowdfunding websites is counterproductive. If you’ve already done (or are currently doing) a fundraising campaign on a different crowdfunding website, consider shutting it down and focusing solely on your campaign. If you must keep both of them going, make sure that you set a reasonable fundraising goal and think about which new networks you will tap into for support.

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  • My project has been published but now I want to change my goal. Can I?

    Yes, you can change your goal! You may change your goal one time during your campaign. When thinking of a new goal, please be realistic about what your network can support. Your new goal should represent a real financial need as you will need to document how you spent all of the money raised on If you want to change your goal, simply contact your account manager at 877.969.7378.

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  • What projects don’t qualify for publication on

    We’d love to help everyone, but because of our nonprofit registration we can only help individuals who have a demonstrated financial need due to a medical condition, accident, act of nature or natural disaster. Community improvement projects must be accessible to and benefit the general public. That means that there are certain situations that don’t fit our qualifications.

    We are definitely dog people but we can’t pay for your pup’s vet bill. We can’t cover final expenses such as funerals or gravestones, or your daily bills after the loss of a loved one. We can’t help you collect donations to give to a different nonprofit, such as raising money through a fun run, unless this nonprofit has a specific need and has signed off on your fundraiser. We can’t send you on an international mission trip because community projects are limited to benefiting communities within the United States. We also can’t help you fundraise to put on a fundraiser…try saying that three times fast! No fundraising for college tuition…or to send you on a cruise. We know, we’re sad about that one too.

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  • I've submitted my application. When can I start raising money?

    We're glad that you're eager to start raising money, but here are a few things that have to happen first:

    1. Many of the applications we receive do not include all of the documentation we may require, like a photo, medical verification form or advocate designation form. An account manager or coordinator will work with you to complete and submit the missing documentation.

    2. In the meantime, we will call one or both references to ensure that you have a legitimate financial need. We don't want to publish any fraudulent projects on!

    3. Once all documentation is received and references are checked, we will write your fundraising campaign to be published on We'll get your approval before publishing your campaign.

    4. Lastly, we will edit your photo to be published on your page.

    Once these steps are complete, we will publish your fundraising campaign on and you can start collecting donations! As you can see from this process, it may take a few business days to get your fundraising campaign published on You can ensure that your fundraising campaign gets published as quickly as possible by promptly providing all requested documentation and a quality photo that meets our photo guidelines.

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  • Does require fundraisers to submit receipts? requires grant recipients (fundraisers) to keep the organization ( informed of their use of disbursed funds. Recipients are asked to submit documents such as receipts, bank statements, and/or insurance claims to prove funds were used as they were intended. Internal Revenue Service regulations require that maintain this documentation on all grants that are made. Full documentation of use is required within one year and one day of initial disbursement; otherwise disbursed funds may be considered taxable income. This requirement is listed under Section 10 of the Red Basket Terms and Conditions

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  • What affiliation does have with WoodmenLife? is the brainchild of Colleen Maciejewski, who served as a WoodmenLife associate for over 22 years. was created in 2012 as a way to bring WoodmenLife's 125 year tradition of giving back and helping communities thrive into the digital age. WoodmenLife not only houses—giving us the creative space to do what we do—but also provides funding for’s operation. The result is a 100% free fundraising website for both those raising money and donors!

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  • Where is available? is able to feature campaigns from anywhere in the United States. Unfortunately, we cannot assist international clients or projects that benefit those outside of the United States.

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  • What qualifies as a medical condition or situation?

    A medical condition or situation is any injury, disease, or illness that can be verified by a physician or medical records. The incident must have occurred (or has been ongoing for chronic conditions) in the past 12 months. The individual must be able to show the medical condition or situation has had an adverse impact on their life.

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  • What qualifies as a “disaster” or “act of nature”?

    A disaster or act of nature is any fire, storm, flood, wind, snow, hail, tornado, hurricane, earthquake or other disaster that occurs due to nature, weather conditions or conditions outside of an individual’s control. The incident must have occurred in the past 12 months. The individual must be able to show the situation has had an adverse impact on their life.

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  • What sort of qualifications are there for something to be a community improvement project?

    To qualify as a community improvement project, the project must be accessible to and benefit the general public. This can include purchasing equipment for a community center that is open to everyone in a given neighborhood or town, refurbishing a park or playground, creating a literacy program or other projects that impact a larger population within a community. Projects like purchasing equipment for a club meeting space that is only open to members of that club or raising money to send high school students to an academic competition are not eligible.

    Fundamental to community improvement projects is that 100% of the money raised be used towards the project and that the project is able to function without full funding (or a private donor is guaranteeing to makeup the shortfall). We believe that whatever money you raise up until the deadline is still yours, so the project must still work even without the complete desired goal amount. Projects that exist on an “all or none” basis will not be accepted.

    While we love that you are passionate about the world in which we live, projects that are political in nature, promote or oppose pending legislation, or endorse or oppose a political candidate are not appropriate for may not be used for the purchase of tickets to fundraising events, for contributions to larger capital campaigns, or other ongoing general fundraising efforts.

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  • What is a Trusted Partner? What is their role? How do I become one?

    A Trusted Partner is a nonprofit or government organization that wishes to partner with for referrals of individuals in need of a way to fundraise. Organizations such as nonprofit hospitals, homeless shelters and human services, for example have the opportunity to refer clients to to fundraise. The Trusted Partner will receive recognition if and when a client’s project is published on through the publication of the Trusted Partner's logo on the client's fundraising campaign page.

    To become a Trusted Partner, you must complete our Trusted Partner Agreement and submit it to For more information, please contact the Red Basket Team at 877-969-7378.

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  • Who should I contact if there are problems with my page (linking, loading, etc.)?

    We are sorry that you are experiencing some problems with your page.

    To file a report to have a support associate look at your issue, please e-mail

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  • What Does the name "Red Basket" mean?

    After some intense brainstorming, usually aided by chocolate consumption, founder, Colleen Maciejewski and a team of advisors decided that “Red Basket” was the name that best fit our organization because of what these two words represent. The color red symbolizes courage and honor, as well as action and vitality. A basket has been the symbol of community throughout history. In ancient Egypt a basket was the hieroglyphic symbol for “all,” or “everything.” A basket has also symbolized abundance in current times, and we believe we are blessed with an abundance of resources. We see great things happen when communities come together to help people in need.

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  • Is a nonprofit organization? What is's EIN?

    Yes, Red Basket,Inc. is registered with the IRS as a 501c3 nonprofit organization. Our EIN is 45-4412276.

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  • What is the Good Deeds Community?

    The Good Deeds Community is a way for you to engage with and to be recognized for the good you do through sharing with your online friends. And best of all, it helps raise awareness for the project on that you've chosen to support.

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  • How does the Good Deeds Community work?

    When you share a fundraising campaign from our website through clicking on a link, like the Facebook, Twitter or email icons, we give your link a unique identifier. When any of your friends click on the link on your Facebook page, tweet or email, we can then credit you with bringing another individual into the fold, to become a part of our Good Deeds Community. You'll earn badges for sharing with your friends and you'll be the envy of all of them when you earn the top prize of Team Captain. Visit the Community page to learn more and get started sharing!

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  • Who is a part of the Good Deeds Community?

    People in the Good Deeds Community are people who give back and who are connectors - bringing in twice, three times or tenfold the amount of good that they contribute on their own.

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  • How do I find information about's governing documents, conflict of interest policy or financial statements?

    These documents are available upon request. For more information, email

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  • What are's fees? has NO FEES. Period. Our gracious sponsor, WoodmenLife, not only houses, giving us the creative space to do what we do, but they also pay all of's operating and administrative expenses. The result is a 100% free fundraising platform for both those raising money and donors.

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  • What are your hours of operation?

    The Office is open Monday through Friday from 8:00 a.m. to 4:30 p.m. CST. The office will be closed on the following days in 2017: January 3, February 20, May 29, July 4, September 4, November 23, November 24, December 25. Messages and emails during non-operational hours will be responded to during the next business day. 

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  • How can I contact the Team?

    The Office is located at 1700 Farnam Street, Omaha, NE 68102. Our hours of operation are Monday through Friday from 8:00 a.m. to 4:30 p.m. CST. Please feel free to submit a message via our contact form, or give us a call during business hours at 877-969-7378.

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  • How is different from other crowdfunding websites? is different (and better!) than other crowdfunding websites in several ways:

    No Fees. is 100% free for both those fundraising and donors. is supported by our gracious sponsor, WoodmenLife, who pays all of our administrative and operating expenses. The result is a 100% free crowdfunding platform. There are a number of ways that other crowdfunding websites collect fees. They can charge a flat fee, take a percentage from every donation, or charge credit card processing fees. 

    No "All or None" Philosophy. On, the fundraiser keeps every penny raised whether the fundraising goal is met, exceeded or falls short. Some other crowdfunding websites do not let the fundraiser keep any of the money raised if the fundraising goal is not met. 

    Secure Campaigns. With, every fundraiser goes through a verification process to ensure that every cause is real and donations are truly going to be used as intended. We also collect receipts to verify that the money raised was used as it was supposed to be. Most other crowdfunding websites do not vet fundraisers.

    Tax Deductible. Red Basket, Inc. is a 501(c)3 public charity making donations to fundraising campaigns featured on eligible for a tax deduction. Grants paid to fundraisers from are generally not considered taxable income. 

    Good Start. is home to the Good Start Fund which gives every new campaign published on an initial $50 donation to help kick start fundraising efforts. Not only is free to use, we also give every new fundraising campaign a $50 donation! Try finding that perk with another crowdfunding website.

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  • What is
    Great question! is a product of Red Basket, Inc. a 501(c)(3) nonprofit organization. 

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  • How do I redeem a Good Deeds Card?

    Simply sign in to, or create an account if this is your first time visiting us. Choose a project (or projects) that speak to you and enter the amount you wish to donate. When it's time to check out, click 'Redeem Good Deeds Card' and enter the code on your card. Any remaining balance will be stored in your account and is available for future donations. Click your name in the top right corner to view your Good Deeds Card balance, get updates on the projects you've supported, and much more.

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  • Do Good Deeds Cards Expire?

    Yes, Good Deeds Cards expire 12 months after purchase. If unused funds remain, will contribute them to a project at our discretion.

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